FAQ

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  • Q. Are you a manufacturer? Where is your factory located? What certifications do you have?

    We are a pump manufacturer with over 20 years of experience, located in Jingxian Economic Development Zone, Xuancheng, Anhui, China. We are ISO9001 certified and a national high-tech enterprise. Third-party testing reports are also available.

  • Q. What kind of media can your pumps handle? How do I choose the right model?

    Our pumps can handle acids, alkalis, brine, solvents, organics, and particle-containing fluids. For proper selection, please provide flow rate, head, temperature, concentration, particle content, and corrosion characteristics.

  • Q. What’s the difference between centrifugal pumps and magnetic pumps? How to choose?

    Centrifugal pumps are simple and suitable for particle-containing fluids. Magnetic pumps offer leak-free operation and are ideal for toxic, flammable, and valuable media.

  • Q. What is the warranty period? What if something goes wrong?

    We offer one-year warranty with lifetime technical support. We can provide remote video guidance and replacement of vulnerable parts.

  • Q. What’s the delivery time? Can you expedite orders?

    Standard models are shipped within 3–5 days, customized pumps within 7–15 days. Urgent orders can be expedited upon request.

  • Q. Will the magnetic pump lose magnetism? How to avoid it?

    Proper selection and avoiding dry-running or cavitation will prevent demagnetization. Our technical team ensures safe operation.

  • Q. Are your pumps corrosion-resistant? Can they handle sulfuric or hydrochloric acid?

    Our fluoroplastic and plastic-lined pumps are designed to handle strong acids like sulfuric, hydrochloric, and nitric acid, ideal for corrosive conditions.

  • Q. Can you provide OEM or customized branding?

    Yes, we support OEM services including logo, nameplate, packaging, and manuals customization.

  • Q. How is your packaging? Is it suitable for export?

    We use moisture-proof wooden cases or pallets, suitable for sea freight and long-distance shipping.

  • Q. What payment methods do you accept? What’s the international cooperation process?

    We accept T/T, wire transfer, Alipay, etc. Sample orders are available for the first cooperation, with flexible trade terms.